Small Business Technology Survey

Size of business (no of employees):

Type of business:

Area/ Geo:

Regional / Metro- my business is primarily:

Regional Metro A mix of Regional and Metro Fully online/Remote

Our Company's IT Technology solutions are:

Fully Outsourced Fully In house Some IT outsourced Other

Annual approximate spend Technology Software/Hardware/Services:

The person/people who are responsible for sourcing our Technology solutions:

Myself IT department head Management committee Each department is separately sourced

Where I would look for Technology outsourcing solutions:

I Would prefer an IT provider who is :

Local National provider A known brand None of the above

When it comes to IT security issues:

I am not fussed -not really concerned A bit concerned but unaware of any issues Some concerns but unsure what to be worried about Am aware of increased risks with employees working remotely Very concerned and seeking answers None of the above

When thinking about my company's current phone system:

It seems to work and has adjusted to Covid related issues no problem Have had some issues with customer calls but not concerned Covid was a challenge and our system couldn't cope A nightmare and we need to upgrade None of the above

My main concern around our ph system is:

Being able to answer customer calls any time day or night Appearing professional and having proper answering systems and message taking Accessibility for all staff (ease of use) That is is cost efficient That if we switched there would be no down time

Our business is mainly:

B2B B2C Mixture none of the above

Our staff would be happy using a phone system that was:

Office based hardware Fully remote A mix of remote and office installations Modern Apps and delivery

Our staff feel:

Comfortable adjusting to new technology Challenged by new technology adaptations Able to adapt with education Hopeless with new ideas and it is easier to stick to old technology

I consider our communications and telephony system to be:

Vital to the efficient running of the business Necessary but evil Of equal importance as other aspects of our business The most important aspect of our customer service delivery.

Since Covid lockdowns our business has experienced:

No change to the way we operate Staff work fully remotely Staff work mix of remote and in the office All staff are required at the business full time

Our staff use:

Company supplied technology Personally owned computer/phone Company supplies some hardware Up to each person to access company assets

Regarding staff working remotely:

I am not concerned with any cyber security issues I have some concerns regarding cyber security I am very concerned around cyber security I don't believe any cyber security issues relate to my business

My main cyber security concerns are around:

I am interested in technology solutions that are:

My main problem securing solutions is:

I prefer to resolve Technology problems by:

Reading all available material and making decisions prior to sourcing Finding a reliable company who understands my business Contacting Branded providers and asking for recommended suppliers Employing dedicated IT staff in house Other

I would positively respond to the following and request further information:

I have remote working concerns regarding:

Staff using personal mobile devices to answer business calls Staff taking hardware and equipment into other environments Computer Viruses Third parties having access to sensitive information Other

My main concern around Cloud technology is:

What is the Cloud? I am not sure how I can best use it for storage /access I am old school and don't trust using Cloud technology My staff struggle to understand the application I know we could use an upgrade but not sure where to start Cost is prohibitive I fully utilise Cloud Technology

I consider efficient Technology solutions:

A neccessary and vital part of our business operations Not a large part of our running our business Great to have but not something we focus on Our main focus Something to think about going forward Would be considered if not cost prohibitive.

Please take our short survey. It helps us to understand your IT business needs

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