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Case Studies

Viatek | Australia

Our Print and Technology case studies provide insight into our customer experiences.

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Technology
Security
Synchron
Established in 1998, Synchron has grown to become Australia’s largest non-institutionally owned financial advice company with a network of 500 advisors who service more than 200,000 clients. The company provides a range of services including financial management and budgeting, debt strategies, superannuation, insurance, investment solutions, and managed funds.
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Technology
Managed IT Services, Security
Hunter Industrials
Established in 1998, Hunter Industrials is a leading provider of cleaning and sanitation products to customers throughout Australia. Working from locations in Victoria and Queensland, the company’s 32 staff provide a range of offerings including chemicals and disinfectants, accessories, and paper.
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Technology
Managed IT Services
Ultrasound Care
Ultrasound Care is a specialist ultrasound practice in Sydney with a team of 50-60 people providing diagnostic imaging services to women of all ages and backgrounds.
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Technology
SAP Consulting
Goodstart Early Learning
It was not only challenging to execute those processes but also to report on them in a way that met the needs of its executives and other compliance overseers.
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Technology
UCaaS
Ausure Horizon Insurance
The situation came to a head in 2019 when the company acquired another firm with key staff based in Melbourne and the Hunter Valley, The Phone system was unable to provide the level of support required.
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Print
Hardware Solutions
Acumon
Acumon wanted an automated system that would integrate with the business applications they use to manage client information and data, including SharePoint, XeroCloud, Harmon. ie, Workflow Max and SuiteFiles.
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Technology
Consulting, IaaS, Managed IT Services, Networks, Professional Services, Security
Hargreaves Design Group
In recent years, the company has grown through acquisition and opened new offices in Melbourne Perth and Bunbury, all of which operate under the Hargreaves Design Group banner.
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Print
Documents and Scanning
Thompson Brothers Transport
Thompson Bros had a highly paper-intensive con-note and delivery docket system, with the docket from every delivery filed in a pigeon hole. The system was very time, labour and hence cost intensive. Thompson Bros wanted to reduce the high reliance on paperwork, free up staff for other tasks and speed up the time taken to answer customer queries.
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Technology
Consulting, DaaS, IaaS, Managed IT Services, Networks, Professional Services, Security
RFI Technology Solutions
RFI had been operating with ageing wired and wireless networking infrastructure and a thin client solution that was reliant on centralised computing – technologies that were both approaching end-of-life and incompatible with the company’s strategic direction, which was to migrate IT services and applications to the cloud.
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Print
Hardware Solutions
Cardinia Shire Council
Council was keen to reduce its print output from both an environmental and cost viewpoint by “printing smarter”. The same view of “working smarter” has driven improvements to service delivery through innovation, rather than employing more staff.
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Technology
Managed IT Services, Print Managed Services, Professional Services, Security, UCaaS
Professionals Real Estate
Founded in 1982 as Andrew McMath Real Estate Pty Ltd to service Victoria’s picturesque Yarra Valley, today the family-owned business is run by Andrew’s daughter Lyndal McMath-Hall and her husband Ashleigh Hall. Several years ago they joined the Professionals Group, which has 277 offices across Australia and New Zealand, and became known as Professionals Yarra Valley.
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Print
Documents and Scanning, Hardware Solutions
Brad Jones Racing
Having the Viatek print solution throughout the business has reduced overall paper use and increased work efficiency. Because it’s a far simpler process, more documents are scanned instead of printed, which has more than halved BJR’s previously monthly print costs.
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Technology
Managed IT Services
Geelong Ethnic Communities Council (Diversitat)
Diversitat is a not-for-profit (NFP) charitable community service organisation that supports culturally and linguistically diverse communities, and the disadvantaged and the vulnerable in Victoria’s Barwon region.
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Technology
Managed IT Services
D'Aquino Group Of Companies
The D’Aquino Group of Companies is diverse, with interests across the alcoholic beverage sectors, including winemaking, contract winemaking, bottling, distilling, wholesale, export and import.
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Print
Hardware Solutions
Health First Medical Group
As a new business, HFMG wanted its business-critical aspects of print, telecommunications and IT to be low-maintenance solutions that made the most of up-to-date technology, in the simplest format. They also wanted those services to be integrated into their other technology choices and software.
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Print
Documents and Scanning, Hardware Solutions
Heard & Co. Real Estate
Having made the decision to form a new company, founders Greg Heard and Justine Corradi, along with their spouses fitted out their premises in December 2017, opening the doors on 15th January 2018.
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Technology
UCaaS
Fastway Couriers
Established in 1983, Fastway Couriers operates a freight and logistics network across Australia and New Zealand. With more than 900 franchise partners, the company serves some 95,000 clients from individual consumers to large retail brands.
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Print
Outsourced Expert Scanning
France Family Funerals
France Family Funeral’s main aim was to improve efficiency and retain strict confidentiality. It wanted to remove the need for storage as much as possible and allow fast access to archives.
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Technology
Consulting, Managed IT Services, Networks, Professional Services, Security
Coldon Homes | Capeview Building Products
Established more than 55 years ago, Coldon Homes is a leading builder and fabrication company based in southern Victoria. The company constructs more than 100 new homes each year while Capeview Building Products provides framing and window products to other building firms across the state.
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Print
Hardware Solutions
Beaconhills College
Beaconhills College has experienced huge growth in its student population across all three campuses. At the same time, the number of Multifunction Devices (MFDs) increased from four to 20, but there was no uniformity across the MFD fleet, with varying rental and service contracts starting and finishing on different dates.
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Technology
Security
Bowens Case Study
Bowens has experienced a rise in the use of technology to support its day-to-day operations. Many paper-based processes have been replaced with digital alternatives, while communication with suppliers and customers are increasingly taking place online.
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Print
Documents and Scanning
Hockingstuart
The agency’s large rent roll resulted in a high volume of invoices needing to be processed. Although the barcode scanner was a quicker data-entry method, invoices still had to be handled one by one, which was becoming too time-consuming.
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Technology
IaaS, Managed IT Services, UCaaS
Macleod Street Medical Centre
Located in the East Gippsland town of Bairnsdale, Macleod Street Medical Centre has been providing service to patients since 1968. The practice has 13 doctors and five nurses and offers a broad range of general practice services.
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Print
Documents and Scanning, Hardware Solutions
Dubbo Christian School
DCS wanted a more effective, more user-friendly print-management solution, with technical service back-up and support equal priorities.
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Technology
Managed IT Services, Professional Services
Gippsland Healthcare
Gippsland Primary Health Network (GPHN) ensures the region’s health system is effective and efficient, aiming to achieve better care, better health and better value. The organisation focuses on supporting general practice and other health professionals through education, training and systems innovation.
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Print
Documents and Scanning
Student Housing Australia
SHA wanted a solution that completely integrated with Console to eliminate manual data entry and intervention, and automate the entire process.