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Unified Communications

Viatek | Bendigo

The business world is more connected than ever and keeping communication links performing at maximum efficiency is a vital task. At Viatek, we design, build, and manage unified communications (UC) platforms that deliver voice, video, chat, and collaboration services.

close up of microphone headset resting on a laptop

Our areas of focus include:

Hosted voice solutions

Based on a cloud PBX offering from technology partner Access4, this solution enables clients to transition from aging and expensive on-premise PBX phone systems to a next-generation alternative

Unified Communications

This offering comprises cloud-based voice, video, chat and share capabilities delivered through a unified interface to end users via a range of different devices

Microsoft Teams

We deploy this powerful, integrated suite that allows workers to communicate and share information in an efficient and secure manner

Contact centre

This platform allows an organisation to shift away from a traditional, centralised contact centre facility and have agents working from any location

Self-service

To ensure a UC infrastructure operates at maximum efficiency, our team can deploy the self-service Access4 sasboss portal through which all users can be managed and services configured