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Managed Services

Viatek | Ballarat
Effective management of a technology stack is essential to ensure peak performance. Viatek’s Managed Services solutions deliver comprehensive oversight of an entire IT infrastructure.
close up of IT person typing into laptop at a server room

Our areas of focus include:

24/7 national service desk

This fully Australian-based service operates around the clock to provide comprehensive support for all clients

Proactive Monitoring and Management

We deploy a range of industry-leading tools within our client’s IT environments

Knowledge Management and Reporting

Our comprehensive database is a valuable resource that stores details of all work completed for clients

Monthly reporting

Every managed services client receives a set of reports each month that highlight performance

Fixed monthly costs

Viatek clients do not have to worry about bill shock, thanks to a fixed monthly cost agreement

Optional service delivery manager

If a client chooses, they can have access to their own service delivery manager

On-Demand Access to Consultants

When a client’s needs for technical support increase, Viatek can source and manage additional consultants to meet demand