Unified Communications
Viatek | Bendigo
The business world is more connected than ever and keeping communication links performing at maximum efficiency is a vital task. At Viatek, we design, build, and manage unified communications (UC) platforms that deliver voice, video, chat, and collaboration services.
Our areas of focus include:
Hosted voice solutions
Based on a cloud PBX offering from technology partner Access4, this solution enables clients to transition from aging and expensive on-premise PBX phone systems to a next-generation alternative
Unified Communications
This offering comprises cloud-based voice, video, chat and share capabilities delivered through a unified interface to end users via a range of different devices
Microsoft Teams
We deploy this powerful, integrated suite that allows workers to communicate and share information in an efficient and secure manner
Contact centre
This platform allows an organisation to shift away from a traditional, centralised contact centre facility and have agents working from any location
Self-service
To ensure a UC infrastructure operates at maximum efficiency, our team can deploy the self-service Access4 sasboss portal through which all users can be managed and services configured
